Returns & Exchanges
We stand behind the quality of our premium audio products and offer a 30-day return window for universal-fit IEMs and accessories to ensure your complete satisfaction. Please note that custom-fit products are handcrafted to your unique ear impressions and are generally non-refundable, though they are covered by our Fit Guarantee.
Initiate a Return Request
Contact our support team or visit our online returns portal with your order number and email address to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original packaging, including all cables, ear tips, and accessories that were included with your initial purchase.
Ship to 64 Audio
Affix your shipping label and clearly write the RMA number on the outside of the box before dropping it off at your preferred carrier's location.
Inspection and Refund
Once our technicians verify the condition of the returned gear, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing